Shipping Queries
- Which countries do you ship to? Is my country on the list?
- Is shipping still affected by Covid-19?
- What are the shipping options that you offer?
- What is the quickest shipping method? I need my order delivered in a week.
- How much time does it take to deliver to my country?
- Do you have USA to USA shipping?
Tracking Queries
Customs Clearance Queries
- I'm ordering prescription medicine for the first time. What happens if customs seize my package? Will I be prosecuted or fined?
- My package is under ‘customs hold’. Is there a chance of getting my package back?
- I received a letter from customs that my package has been seized and destroyed. Please refund my money.
- My order is with customs. They are asking for an invoice. Can you please send an invoice with a description?
Refunds and Reshipment Queries
- Order never arrived. How will I receive my refund?
- Product missing. I have not received what I ordered. Please refund my money back or reship.
- The tracking shows my package has been delivered but I haven't received anything. Can you please reship?
- Delivery failed or package is lost. Can you please reship?
- My package has been returned to the sender. Can you please reship my product or refund me?