Shipping, Tracking & Returns

Shipping Queries

• Which countries do you ship to? Is my country on the list?
• Is shipping still affected by Covid-19?
• What are the shipping options that you offer?
• What is the quickest shipping method? I need my order delivered in a week.
• How much time does it take to deliver to my country?
• Do you have USA to USA shipping?

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Tracking Queries

• Why haven’t I received my tracking yet?
• Why is my tracking number not working?
• My tracking shows my parcel has been delivered but i haven’t received anything.

Customs Clearance Queries

• I'm ordering prescription medicine for the first time. What happens if customs seize my package? Will I be prosecuted or fined?
• My package is under ‘customs hold’. Is there a chance of getting my package back?
• I received a letter from customs that my package has been seized and destroyed. Please refund my money.
• My order is with customs. They are asking for an invoice. Can you please send an invoice with a description?

Refunds and Reshipment Queries

• Order never arrived. How will I receive my refund?
• Product missing. I have not received what I ordered. Please refund my money back or reship.
• The tracking shows my package has been delivered but I haven't received anything. Can you please reship?
• Delivery failed or package is lost. Can you please reship?
• My package has been returned to the sender. Can you please reship my product or refund me?