Payment and Billing

Credit Card Queries

• Is it possible to pay using a credit card? Can I pay with my VISA or Mastercard?
• I called my bank, and they informed me that no payment attempts had been made. What is the reason for this?
• How will the charge show up on my credit card bank statement?
• Why was I overcharged? Why did I have to pay extra than my actual order value?
• I have approved the transaction with my bank. What to do next?
• My Mastercard isn't working, thus I'd like to place a new order using another payment option. Can you please cancel all past orders? I don't want to be charged twice.

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Gift Card Queries

• Which gift cards do you accept? Do you accept Amazon.com and Amazon.de?
• I have never used a gift card before so can you tell me how to buy a gift card and use it on your website?
• Did you receive my gift card? Why is my order still on hold?
• My gift card value is more than my order total. Can I get free gifts worth the extra value of my gift card?
• I have already received a confirmation email from you but my order is still not shipped. Why?

E-CHECK Queries

• I submitted my payment with an E check. Why is my order still on hold?
• I already submitted my account number and routing number. Why do I have to submit a void check and an ID again?
• Why is my E check payment still declined after submitting all the documents?
• I don't want to share a void check and a DL. Please cancel my order. Can I place the order with any other payment method?
• Do I need to submit additional documents for all payment methods on your website? I want to pay by gift card.

PayPal Queries

• Do you accept PayPal? I can’t find the PayPal option at checkout.
• Why can’t I pay by PayPal? I’m from the US.
• PayPal payment was processed but I haven't received my order confirmation
• Why is there an additional fee for the PayPal option?
• Please refund me over PayPal.
• I was routed to a shady-looking website with a different name than Skinorac after I transferred money through PayPal. Am I being scammed?

Bitcoin Payment

• I am new to Crypto but I want to get the discounts, how can I do that?
• I have sent my bitcoins to your wallet, but the order is Pending/Cancelled. What do I do now?
• I have sent less than the order value because fees were deducted. How can I send you the rest?
• I have transferred more than my order value.
• I have never used Bitcoin. Can I pay by other methods?
• Is Bitcoin legal? I am not comfortable paying with cryptocurrencies.

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