Despite things opening up and returning to normal, shipping has been hampered to some degree by continually changing laws and regulations, as well as partial lockdowns on and off. Hence parcels are still moving slower than usual. The virus has triggered a slew of strange logistical events around the world, particularly with items shipping out of Asia. Even for orders dispatched from the same place on the same day, some packages arrive in 10 days and some in a month or little more. In general the normal time frame with Free Express Shipping is 12-35 days these days.
"Transport leg Completed" and "Delivered" may appear on the tracking screen at times.
That does not imply it has been sent to the receiver, so don't be concerned; they are still being processed, and you will have to wait a few days longer.
However if it shows “delivered at the door’’ or “received by recipient” or something similar but you haven’t received it you need to check at your home whether it was collected by someone in your absence or put in your mailbox or at your nearest post office before raising a refund or reship request.
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