I'm ordering prescription medicine for the first time. What happens if customs seize my package? Will I be prosecuted or fined?

We serve millions of consumers on a regular basis, and the vast majority of items are delivered without a hitch and skincare or lifestyle medicines are rarely stopped by customs. In the rarest case your package gets seized by customs, the worst that can happen is that it is destroyed or that it is detained and never released. There has never been a case where someone was prosecuted or fined for obtaining prescription medicines online. As a result, you can place your order without fear.

If your order is seized and you are from the United States, the United Kingdom, or Australia, we will send you a reshipment or a full refund, no questions asked.

Please note that we do not provide refunds or reshipments for Austria, Algeria, Armenia, Belgium, Bosnia and Herzegovina, Brazil, Canada, China, Croatia, Czech, Denmark, Germany, Hungary, Israel, Iceland, India, Indonesia, Italy, Japan, Jordan, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Russia, Norway, Saudi Arabia, Serbia, Sweden, South Africa, Taiwan, United Arab Emirates, or any other EU country for orders placed with Free Airmail/Express shipping due to strict customs regulations.